Users may experience errors when attempting to log in or slow processing throughout the application. Concur is investigating the issue and working to resolve the problems.
6/20/17 ERS Intermittently Unavailable
Missing Accounts in ERS
The account code list imported to ERS last night did not contain all of the accounts needed by the University to process expense reports. We are working with University processing and with Concur import processing to identify where the issue occurred. The account information in ERS will roll-back to yesterday's account codes to permit processing of expense reports until the missing account issue is resolved.
Errors acting as another user
Concur is applying a code package to resolve the "Error switching users" message when attempting to act as another user or proxy as another user. Deployment of the code will be completed by 6:00 PM EDT today. Until the code package has been fully deployed, the delegate/proxy functionality will be intermittently available.
ERS Performance Issues
Concur is again experiencing performance issues. They are aware if the issues and working to resolve them.
Users Unable to Access ERS Website
Users are log into ERS. Users already logged in will be able to continue to use Concur. Concur has been notified and will work as quickly as possible to resolve the issue. This is a different issue than we have been experiencing over the past two days. Thank you for your patience.