ERS Alerts

6/20/17 ERS Intermittently Unavailable

Alert Date: Tuesday, June 20, 2017
Alert Status: Resolved
Alert:

Users may experience errors when attempting to log in or slow processing throughout the application.  Concur is investigating the issue and working to resolve the problems.

Missing Accounts in ERS

Alert Date: Friday, June 16, 2017
Alert Status: Resolved
Alert:

The account code list imported to ERS last night did not contain all of the accounts needed by the University to process expense reports.  We are working with University processing and with Concur import processing to identify where the issue occurred.  The account information in ERS will roll-back to yesterday's account codes to permit processing of expense reports until the missing account issue is resolved.

Errors acting as another user

Alert Date: Thursday, June 15, 2017
Alert Status: Resolved
Alert:

Concur is applying a code package to resolve the "Error switching users" message when attempting to act as another user or proxy as another user.  Deployment of the code will be completed by 6:00 PM EDT today.  Until the code package has been fully deployed, the delegate/proxy functionality will be intermittently available.

ERS Performance Issues

Alert Date: Wednesday, June 14, 2017
Alert Status: Resolved
Alert:

Concur is again experiencing performance issues. They are aware if the issues and working to resolve them.

Users Unable to Access ERS Website

Alert Date: Wednesday, June 14, 2017
Alert Status: Resolved
Alert:

Users are log into ERS. Users already logged in will be able to continue to use Concur. Concur has been notified and will work as quickly as possible to resolve the issue. This is a different issue than we have been experiencing over the past two days. Thank you for your patience.

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