ERS Alerts

2017-09-13 ERS Staff Unavailable - Wednesday, September 13

Alert Date: Tuesday, September 12, 2017
Alert Status: Resolved
Alert:

ERS staff will have limited access to email and phone service while participating in a departmental retreat on Wednesday, September 13th.  Please call the ERS Helpdesk at 814.863.9713 or use the Contact Us web form to request assistance and we will respond as soon as possible on Thursday, September 14th.

We will be monitoring the ERS application at regular intervals throughout the day on the 13h.  In the event of any application issues, support staff will return to the office immediately to work with the vendor for resolution.

2017-09-12 Intermittent Performance Issues

Alert Date: Tuesday, September 12, 2017
Alert Status: Resolved
Alert:

Users may experience intermittent peformance issues including errors or timeouts.  Concur is working to identify the cause and restore normal performance as quickly as possible.

2017-09-11 Imaging Service -- Extremely Slow or Upload Errors

Alert Date: Monday, September 11, 2017
Alert Status: Resolved
Alert:

Users are reporting extremely slow performance or receiving upload errors when attempting to attach receipts to an expense report.  Concur has been notified of the issues and is working to resolve matters as quickly as possible.  Updates will be posted as they become available.

2017-08-28 Unexpected Error When Using Project Approvers and User-Added Approvers

Alert Date: Monday, August 28, 2017
Alert Status: Resolved
Alert:

Users are seeing unexpected errors when using Project Approvers or when adding a User-Added Approver.

Users with project approvers are unable to submit their reports.

Approvers adding User-Added Approvers are unable to save the approval flow to proceed with approving. 

The ERS Help Desk has notified Concur of the issue for a resolution.

2017-08-22 ERS Performance Issues -- Partial Outage

Alert Date: Tuesday, August 22, 2017
Alert Status: Resolved
Alert:

ERS users may experience error pages attempting to login to the application, if you are logged in you may experience Application Errors attempting to complete activities, or you  may be kicked out of the application entirely.

The vendor is working as quickly as possible to identify the root cause and resolve these issues.

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