ERS Alerts

2019-03-26 - Intermittent issues

Alert Date: Tuesday, March 26, 2019
Alert Status: Resolved
Alert:
We have been notified by Concur that some ERS users may experience loss of access to the Expense tab, or errors submitting trip bookings. Concur continues to investigate the issue with additional resources. We will provide updates as available

2019-02-04 Authentication errors using Chrome

Alert Date: Monday, February 4, 2019
Alert Status: Resolved
Alert:

ERS Support staff have been successful using Chrome v72 to login to ERS.  If you regularly use Chrome to work in ERS, you should be able to login now.

 

If you still experience errors attempting to login to ERS using Google Chrome, please switch to either FireFox or Internet Explorer and notify the ERS Helpdesk of the continuing issue.

 

Per the latest notice issued by IT Alerts this morning, they continue to troubleshoot Penn State authentication issues using Chrome Version 72.  For the most current information regarding this alert, please see https://alerts.it.psu.edu/alert-5398.

2019-01-17 Application Error -- View Receipts

Alert Date: Thursday, January 17, 2019
Alert Status: Resolved
Alert:

Users are receiving Application Error messages when attempting to view receipts and may also experience issues when trying to submit Expense reports.  The vendor is investigating the cause of the issues and working toward resolution as quickly as possible.  Updates will be provided as they become available.

2018-12-14 2019 Personal Mileage Rate

Alert Date: Friday, December 14, 2018
Alert Status: Resolved
Alert:

The Internal Revenue Service announced today that the 2019 Personal Mileage reimbursement rate will be raised to 58.0 cents per mile, an increase of 3.5 cents from the rate for 2018.

The Employee Reimbursement System has been updated with the new rate and effective date.  All expenses for personal mileage with travel dates on or after January 1, 2019 will be automatically calculated in ERS using the new rate.

2018-12-04 ERS 2018 Calendar Year end processing

Alert Date: Tuesday, December 4, 2018
Alert Status: Resolved
Alert:

To receive reimbursement from an ERS expense report prior to the end of the 2018 Calendar Year, the report must be submitted, fully approved, and have a status of Processing Payment in ERS by 5:00 PM on Tuesday, December 18, 2018.

 

Reimbursement requests submitted and approved AFTER 5:00 PM on December 18, 2018, will be processed and paid when the University returns to its normal business schedule in January 2019.

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