ERS Alerts

2019-09-30 ERS Performance Issues

Alert Date: Monday, September 30, 2019
Alert Status: Resolved
Alert:

Concur Expense has experienced a server outage creating performance issues when attempting to access Concur Expense or submit expense reports.  If you are already in the application, you may receive an error page when switching between features.  Concur is working to resolve the issue as quickly as possible and we will issue updates as they become available.

2019-09-16 Intermittent Performance Issues

Alert Date: Monday, September 16, 2019
Alert Status: Resolved
Alert:

Concur has identified performance issues that may affect Travel searches and booking, submitting Expense reports, or attempting to login to the application.  Users currently logged in are able to continue to use the application.

Updates will be posted as they become available.

2019-09-10 ERS Staff Unavailable - 2019-09-12

Alert Date: Tuesday, September 10, 2019
Alert Status: Resolved
Alert:

ERS staff will have limited access to email and phone service while participating in a departmental retreat on Thursday, September 12th.  Please call the ERS Helpdesk at 814.863.9713 or use the Contact Us web form to request assistance and we will respond as soon as possible on Friday, September 13th.

 

We will be monitoring the ERS application at regular intervals throughout the day on September 12th.  In the event of any application issues, support staff will return to the office immediately to work with the vendor for resolution.

2019-09-03 Technical issues in ERS (Concur)

Alert Date: Tuesday, September 3, 2019
Alert Status: Resolved
Alert:

The Concur application continues to experience performance issues.  Users attempting to login may receive a HTTP 500 Error page.  If you are already in ERS you may be able to continue using the application.  If you sign out or are timed out, you will not be able to log in again until the performance issues are resolved.  The vendor is working to resolve the issue as quickly as possible.

2019-08-16 15-inch MacBook Pro laptop computers

Alert Date: Friday, August 16, 2019
Alert Status: Resolved
Alert:

Apple recalls 15-inch MacBook Pro Laptop Computers due to fire hazard.  The Federal Aviation Administration (FAA) as well as a number of airlines recently put out a notice banning Apple MacBook Pro laptops that are subject to an Apple recall from U.S. flights. The batteries in the recalled laptop computers can overheat, posing a fire hazard.

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